Return Policy

Our return policy is simple, just the way you want it: we want you to love the music merch you ordered. But in case what you got doesn’t fit quite right, or the style just isn't "you", we'll send you a new size, color or style, or quickly issue you a refund. Take a look at our complete policy below:

We care about our fellow music lovers, musicians, and their thousands of families that come to us each year for gifts, and always do our best to make your interaction with us a great experience!

Simply fill out this form and include it in your return package within one month of your purchase. As a service to you, we will ship any exchange in the United States back to you “on us” -- free of charge.

Defective, Damaged, or Incorrect

We work hard to make sure this doesn’t happen. But if for any reason we hit a wrong note and your order is defective, damaged, or otherwise incorrect, please get in touch with our Stage Crew right away and we’ll do whatever is necessary to fix the problem.

Apparel

You can’t try on great music merch through your computer screen. We understand.

If you want to exchange your Bluescentric Brand apparel for any reason, including an exchange for a different size, we are happy to help! Please send the apparel back unwashed, and fill out the form above to let us know what to do once we get it.

We cannot accept apparel returns which have been washed. If you feel there may be an issue with a garment after its first wash, please contact our Stage Crew, who can assist.

Once we receive an exchange, it’s usually shipped within 5 business, and you’ll receive an email with tracking information when it does!

Decals & Stickers

All vinyl decals, (vehicle, instrument, and wall) are cut in our shop. Due to the custom cutting, our array of available colors, and the sensitivity of decals, we cannot accept returns or refunds on vinyl decal or sticker products.

Be careful when putting stickers on! We cannot replace decals that have been improperly or poorly applied! If you need help, give our Stage Crew a call!

If there was a manufacturing error with the design or the product, we will replace the product at no cost to you. However, you must make the exchange be before the product is applied to any surface.

If for any reason you need to return your product, don’t hesitate to contact our Stage Crew!

Please notify our Stage Crew in advance of any returns. We will gladly work to resolve your issue, send you a new size, color or style, or quickly issue you a refund.